Which term best describes the assessment of how well jobs are done in achieving organizational goals?

The correct answer is "Controlling," as this term encompasses the processes used to assess and ensure that organizational goals are being met effectively and efficiently. In the context of management and operations, controlling involves setting performance standards, measuring actual performance, and taking corrective actions when necessary. This continuous cycle allows organizations to align their operations with strategic objectives.

Performance evaluation, while related, typically focuses on assessing individual employee performance rather than the broader organizational goals. Operational review refers instead to analyzing the current operations, which may not directly link to evaluating overall goal achievement. Quality assurance is primarily concerned with maintaining desired levels of quality in products or services, without explicitly addressing the achievement of organizational goals as a whole.

In summary, controlling is pivotal because it integrates monitoring and adjusting practices to ensure that an organization stays on track to meet its objectives.